Thank you for your message.
We are very sorry for our late reply.
We have investigated your tracking number but still unknown and can not be confirmed.
It is totally our lack of management and we are sincerely sorry for this matter.
However, the parcel should be delivered to you in about 2 week - 1 month.
If you did not receive it after a while, we would appreciate for your message.
If there is anything that is not clear to you, please do not hesitate to contact us before putting your feedback.
We are happy to help and take responsibility for our customers that are not happy with us.
Again, we sincerely apologize for the trouble caused.
We look forward to deal with you again in the future.