調査請求 ⇒ 調査請求
Thank you for your message.
We are very sorry to hear that you have not received your package yet.
We sincerely apologize for the delay on shipping.
Normally it takes about 35days for delivery.
Appreciate for your patience.
We will ask our carrier for investigation but at the same time,
if needed, we would like to make temporary payback.
However, we would appreciate if you could confirm that you will pay us back
after you have received your package.
We understand that it is a lot of money
and thus we would like to propose you for the temporary full refund.
Please feel free to let us know how you feel for this solution.