Thank you for your message.
We are sorry to hear that your items have not arrived yet.
We would like to request for an investigation on the parcel to Japan Post.
We will apply tomorrow, and it usually needs 2 weeks ~ 1 month
to receive a report from them.
Please kindly be patient and wait, as we cannot take any action like refund until we receive their report.
If you get any updated status from your local post office please let us know.
We await for your news.