RS only: 商品が届かない・・・


Thank you for your message.
Your item has been shipped from Japan post on 日付 .
The tracking information is as follows.

Tracking number: 【トラッキングNo】

You can track your item from the below URL.

It may take some time until the tracking informaion shall be shown on the web site. Please be noted that the number of days till the arrival will vary upon your location and customs.

Please refer to below for some of the reasons that may be delaying your delivery:
  • The item is stopped at the custom
  • The delivery is delayed due to snow or other reasons. (You can check the information concerning delay at the below URL)
  • The deliveryman delivered the item to your place, however you were away, so they brought it back to the office.
(Please check with your local post office)

We appreciate your kind understanding until the item shall be delivered.
If you are anxious, please contact your local post office.
Some items take over one month for delivery, so please could you wait a little more. Regarding to Japan post, missing post is increasing these days.
If the package is missing over a month, we would like to request for an investigation on the parcel to Japan Post.
Please let us know if you wish for investigation.

If there is anything that is not clear to you, please do not hesitate to contact us before putting your feedback.
We are happy to help and take responsibility for our customers that are not happy with us.

We look forward to deal with you again in the future.
Sincerely yours,



ヘルプ / FAQ もご覧ください。