Thank you for your message
We are very sorry to hear that the item was not playable.
Please understand that all of our items are second hand.
They have some wears and scratches, moreover we do not guarantee playback operation.
However we might have overlooked when listed. Please forgive us for this matter.
We would like to make two options for you to select.
1) Send back the items for full refund with shipping cost. However refund will be made after we received back the item safely.
2) Receive partial refund of the item price only and keep the item.
We will await for your reply.