Thank you for your message.
If you wish to send them back at your cost and receive a refund,
please note that we will only refund you after we received the parcel back.
Moreover, in order to pay the return shipping cost, please send the photo of shipping receipt which we can confirm the cost you have covered.
Return address is below.
Please include the word [Return] on the invoice.
B1F 3-17-4 Kamata
We do not sell fake or defective items. We always try to sell the good items. Also, we always check the item before we ship it out.
However, as for this item, I think I didn’t inspect the item enough. I truly apologize for that.
If there is anything that is not clear to you, please do not hesitate to contact us before putting your feedback.
We are happy to help and take responsibility for our customers that are not happy with us.
If there should be anything, please do feel free to contact us anytime.
We are terribly sorry to trouble you again, and we look forward to deal with you again in the future.