Negative評価交渉(追跡No.なし未着)


要対応処理 :TODO negative 交渉シートの更新
管理表転記事項 :negative交渉中

※注:paypal の入金メールを転送して以下テンプレ送りましょう



Hello,
Thank you for your purchase from our store.
We are very sorry about your negative feedback.

【該当アイテム番号:】

Unfortunately your shipping choice, 【発送方法】 has no tracking service.
We consider it is not fair that you put a negative feedback on us after choosing a option without tracking.

Upon sending the invoice to you, we have informed you that if options without tracking is chosen, we cannot refund.
However we run a professional store and would like to propose a solution that will satisfy both of us.

We usually do not refund if an option without tracking is chosen.
However this time exceptionaly, we would like to provide a full refund including shipping.
Moreover, sending Request Feedback Revision on eBay which we would gratefully appreciate if you could consider changing your negative feedback.

We would be appreciated for your understanding and would like to process Request Feedback Revision on eBay.
Please kindly consider it.

We would always like to provide the best products to our customers.
If there should be anything not clear to you, please do not hesitate to contact us.

We hope that this issue will be resolved in a fair manner.

Sincerely yours,
vinyl.garage.japon










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