コンディションが説明と異なる（アイテム代金返金 またはアイテム+送料返金）

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Thank you for your message.
We are very sorry to trouble you this time.
Would you be able to accept 【$アイテム代金（または　+送料）】as a refund from us?

If there is anything that is not clear to you, please do not hesitate to contact us before putting your feedback.
We are happy to help and take responsibility for our customers that are not happy with us.
If there should be anything, please do feel free to contact us anytime.

We will do our best that this kind of accident does not happen in the future again.
We appreciate your valuable input.

We look forward to deal with you again in the future.
Sincerely yours,
vinyl.garage.japon